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General FAQs

What do you mean by eco-friendly dolls?
It means that all the materials used for our dolls are renewable and biodegradable, they will not harm the environment. Our dolls are handcrafted in the Waldorf tradition out of wool felt, wool, cotton interlock knit, cotton thread, pipe cleaner wire, wood, recycled paper, non-toxic textile paint, non-toxic felt glue. Their packaging consists of recyclable paper and biodegradable cellophane.

Is the height of the dolls measured with or without the flower on the head? 
It is measured without the head decoration, that's why dolls listed with the same height may appear as having different heights.

What do you mean by bendable arms and legs?
It means that you can bend a doll's arms and legs to get it into various poses, like holding something, sitting, etc.

What does the bottom of the dress look like?
The bottom of the dress is filled with a sewn cover:

 
Can children play with these dolls?
Yes, children ages 4+. We do not advertise them as toys but as decorations. They contain small parts that can accidentally detach. After opening, carefully remove and dispose of their cellophane bags.

How do I leave a review?
Please go to the individual page of the doll that you purchased. After its description, you will find a field entitled CUSTOMER REVIEWS. Click on "Write a review" and fill in the fields, including how many stars you think that the doll deserves (5 stars maximum). Your reviews will help us to build the reputation and the credibility of our business.    

Wool can be eaten by the larvae of certain moths. Is this the case with your dolls?
Unfortunately yes. We use wool felt for their outfits and natural wool for their hair, and wool is the main food source for these larvae. We don’t use any chemicals to prevent this to happen since the dolls are intended to be eco-friendly. The moth would lay eggs on items made of wool and then the larvae will feed on it until they turn into new moths. If the dolls are kept unpackaged in an open space like a shelf, toy basket, etc., they should be fine. However, if you store for instance your Christmas dolls in a place prone to moth development, like your closet, you might have an unpleasant surprise to find a disintegrated doll next time you need them. We suggest that you keep the seasonal dolls in a Ziploc bag with a few cedar chips in it, that will repel the bug. In Romania, we use a small piece of naphthalene for this purpose. Until now we only have one customer who had this issue. If this happens we will send you a free replacement. I found this article to help you to learn more about this common problem with wool derived products:
https://www.wikihow.com/Get-Rid-of-Moths

What does your retail packaging look like?
Each doll is individually packaged in a sheer organza bag with a tag. 

 

What is the delivery time for the items in stock?
The items in stock are shipped within 3 business days or less, depending on the volume of orders. 

How can you tell how many dolls you have in stock for each skin tone for the dolls that come in more than one skin tone?
If you select the desired skin tone from the "Skin tone" drop-down menu (which can be "fair, light, medium, or dark"), the picture of that doll will become the main picture of the page. On its right, above the price, the inventory quantity will automatically get updated for that skin tone as well. If the doll is available in stock it will say, for instance, "We have: 10 in stock". If it's out of stock the blue "ADD TO CART" button will turn into a gray inactive "SOLD OUT" button.  

What is your policy for returns and refunds?
Our products are guaranteed to be free from defects but we do accept returns if you are not satisfied with your purchase. Please visit the Retail Returns and Refunds page for more details.  

Do you ship internationally?
No, sorry, we only ship domestically within the U.S.

Where did you get the background images with flowers, fruit, and landscapes from the product pages of your website?
We credit and thank you for these pictures to Pixabay (free for commercial use, no attribution required).
https://pixabay.com/photos

 

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